inRound Innovations - Home
Home Services About Us Consulting Opportunities Contact Us

 




At inRound Innovations we apply the in-Round concept to measuring Support/Contact Centres for imbalance and we work with your organization to create an in-round or Balanced Operational Excellence support model. inRound is a company of service professionals providing staffing, evaluation and assessment services, products and professional services to the contact center industry. Our solutions include a comprehensive suite of products and services.


inRound specializes in providing cost-conscious solutions (install-ready and/or customizable) for virtually every support area of your contact center. Solutions for; workforce management, training, customer relationship management, quality observation, telephony and balanced scorecard reporting, to name a few. To complement our own suite of products we provide non-biased (vendor independent) consulting services to aid an organization in evolving to a 'best in class' status or we can assist in crafting solutions for becoming 'best in class'.

Workforce Management Products & Support Tools

Small and mid-sized call centres may not need a full-fledged WFO, but a WFM solutions can significantly increase...

More...

We can provide software design and development for all of your support functions...

More...

Performance Management Consulting

Our Assessment Improvement Consulting Services are based upon the principles of...

More...

We can show you how to evolve into a balanced or 'in-round' organization! Become "Best in Class" !

More...

All Services