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All Services
WORKFORCE MGMT & OPTIMIZATION
  • Specialized Recruiting
  • Scheduling
  • Human Resource Management
TRAINING
  • Instructional Design
  • Technical Certifications
  • Customized
  • Sales Techniques
  • Management
  • Coaching Skills
  • Help Desk Institute Certified Programs
  • Customer Service / Soft skills - Achieving Extraordinary Customer Relations
PERFORMANCE MANAGEMENT
  • Quality Event Observation
  • Reporting
  • Call Routing / Queuing
  • Balance Scorecard
  • Cost and Productivity Analysis
  • Service Level Management

 
CONSULTING
  • Capability Maturity Model
  • Best Practice Methodologies - ITIL, COPC, HDI
  • Managed Services
  • Service Desk Assessment for Performance Improvement
  • Design and Implementation
  • Process, Workflow & Procedure
  • Telecom—Computer Telephony Integration,
  • ACD Design and IVR scripting
  • Infrastructure

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