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inRound Innovations can provide software design and development for all of your support functions. inRound has investigated hundreds of products available in the contact center industry to understand the competing functionality and requirements. The team at inRound has developed many solutions ranging from ACD/CMS reporting packages to Workforce Management Systems.

The following products are now available and can be customized to suit your needs:

Give your people the ability to track group activities in real-time. Keep track of employee time spent on and off the phone.
Keep your employees informed up to the minute with realtime stats and other important info.
Know the performance of your centre and the productivity of your people with this comprehensive reporting tool.
Keep your employees informed on new fixes, new policy, changes to process and/or procedure.
Schedule your employees to meet their needs and to meet your business requirements.(Coming very soon)

Consider developing your own product with some of the functionality listed below:

Download Our Brochure (pdf)